1. Scope and the business relationship
In this policy, "Layalina," "we," "us," and "our" mean Layalina Wholesale LLC. This policy applies to information we collect through layalinaus.com, account applications, approved customer accounts, order requests, service emails, calls, and other communications tied to a business relationship with Layalina.
This website is intended for business users, not individual retail consumers. It is not directed to children. We do not knowingly collect personal information from people under 21 in connection with tobacco or nicotine product sales.
2. Information we collect
Depending on how you interact with us, we may collect:
- Business and contact information, such as business name, contact name, email address, phone number, billing address, shipping address, EIN, and license details.
- Application records, including resale certificates, government identification, tobacco or vape licensing documents, and notes supplied by the applicant.
- Account and order information, such as sign-in activity, requested products, prices assigned to an approved account, order requests, invoices, fulfillment details, and communications with our team.
- Security and technical information, such as session identifiers, device and browser information, IP address, access timestamps, and records used to prevent abuse, protect accounts, and investigate security events.
- Information received from service providers, carriers, payment or accounting providers, public records, regulators, or other sources when needed to verify a business, process a transaction, or meet legal obligations.
3. How we use information
We use information to:
- Review and verify wholesale account applications.
- Create, administer, protect, and support customer accounts.
- Assign pricing, process order requests, prepare invoices, and arrange fulfillment.
- Communicate about applications, orders, invoices, account status, support, and operational notices.
- Validate resale or exemption documentation, apply taxes where required, and maintain business records.
- Detect, prevent, investigate, and respond to fraud, misuse, security incidents, and legal or regulatory issues.
- Comply with applicable law, enforce our Terms of Sale and Use, and protect Layalina, our customers, and the public.
4. Cookies and similar technology
We use essential cookies needed to sign in, maintain a session, and protect the website. These cookies are not used for advertising. We do not enable third-party advertising or cross-site behavioral tracking cookies on this website.
You can usually control cookies through your browser settings. If you block essential cookies, the sign-in and account features may not work properly.
5. How we disclose information
We disclose information only as reasonably needed for the purposes in this policy. Recipients may include employees and contractors with a need to know, secure hosting and storage providers, email and communication providers, accounting and payment service providers, shipping and freight carriers, insurers, professional advisors, and government or law enforcement agencies when required or permitted by law.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. If our business is reorganized, sold, financed, or merged, relevant information may be disclosed to the parties and advisors involved, subject to appropriate confidentiality and legal requirements.
6. Storage, access, and retention
Layalina limits access to information based on job responsibilities. Application documents are stored privately and are not published to the public catalog. We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or disclosure. No system or method of transmission is completely secure, so we cannot guarantee absolute security.
We retain information for as long as reasonably necessary to operate the account and business relationship, fulfill orders, resolve disputes, preserve security records, enforce agreements, and meet tax, accounting, legal, and regulatory obligations. We may retain information longer when necessary to establish, exercise, or defend a legal claim.
7. Security incidents
If we determine that a security incident requires notice under applicable law, we will investigate and provide notice as required. For account security, do not send passwords or sensitive information through an unprotected channel, and notify us promptly at info@layalinaus.com if you suspect unauthorized account activity.
8. Your choices and privacy requests
Subject to applicable law, you may ask to access, correct, update, or delete certain personal information. You may also ask about the categories of information we collect and disclose. Some requests may be limited because we need information to keep an account open, complete a transaction, protect security, comply with law, preserve records, or defend legal claims.
To make a request, email info@layalinaus.comwith "Privacy Request" in the subject line, call 978 683 8200, or write to Layalina Wholesale LLC at 23 Pelham St., Methuen, MA 01844. We may verify your identity and authority before acting on a request. An authorized agent must provide proof of authorization and may be subject to verification.
9. External links and changes to this policy
This website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one. Review those policies before providing information to a third party.
We may update this policy to reflect changes in our business, technology, or legal obligations. We will post the revised version and effective date here. Your continued use of the website or an approved account after the effective date is subject to the updated policy.
10. Contact us
Questions or concerns about this policy can be sent to info@layalinaus.com, by phone at 978 683 8200, or by mail to Layalina Wholesale LLC, 23 Pelham St., Methuen, MA 01844.